INFORMATION ABOUT ACCESS TO PATIENT ONLINE SERVICES
Thornfield Medical Group works in partnership with our GP software supplier, EMIS, to offer online access to our 24/7 appointment booking, repeat prescription ordering and online access to medical records. This service is free to our patients and is very easy to use.
To use this facility, you will need a user name and password. The easiest way to be granted online access to is through the NHSApp. This can be downloaded from Google Play (Android phones) or the Apple App Store. There is an identification verification process but this will allow you to manage appointments, manage any GP referrals to hospital specialists, and order medication.
If you already have access to our online services for appointment booking and repeat prescriptions, and want access to new entries in your records, or full record access you will need to reapply using the form below.
Online Access to Medical Records
We reserve the right to deny access to parts or the whole of the record where we feel that this is not in your best interest. Examples of when we might exceptionally do this might include:
- Hiding information that may cause you or someone else harm (for example, where the record information about someone else)
- Where we have good reason to believe that someone else may gain access to your records without your agreement
The access granted may vary from patient to patient and from time to time. This may occur where we are piloting new features or where a patient has been giving additional training or education.
Whether access is denied in part or in full will never be on the grounds of characteristics protected under the Equality Act: age, gender, sexual orientation, marital status, religion, ethnicity and so on.
Prior to granting access to medical records, the practice must screen the record to ensure it will not cause harm or reveal confidential third party information. In order to allow the practice sufficient time to do this accurately, requests for access will take at least 28 days to process.
To read the full terms and conditions and apply, please click the following link:
APPLICATION FORM FOR ACCESS TO PATIENT ONLINE SERVICES