Over the past few months, we've seen an increase in the number of people that don't attend their booked appointment. This is what we call a 'did not attend' or DNA. More>>
This is having an impact on our ability to deliver a service to patients that really need our help. It also means more patients are having difficulty in booking an appointment and is a severe waste of limited NHS resources.
Our DNA rates since March this year
How we are trying to reduce the number of 'did not attend' appointments.
We introduced a new 'did not attend' policy in April 2017. This means if you do not attend your booked appointment we will:
- Send you a letter to tell you missed an appointment.
- Remind you how to cancel an unwanted appointment in the future.
- Ask you to sign up to our text reminder service.
- Highlight how important it is that you cancel an unwanted appointment and the consequences of you failing to comply with our policy.
How much 'did not attends' cost our practice
Since April this year we have sent out 1,870 letters to patients about missed appointments. This has cost us approximately £1,000 in administration costs and over £80,000 in clinic time. Unfortunately, we have also had some patients who have received more than one reminder to cancel their appointment, and in these cases we have advised them to register at another surgery.
How can you help?
You can help us free up more appointments by remembering to cancel any unwanted appointment you have and signing up to our text reminder service. You can also help us by reminding the people to you know who are also patients here, to cancel any appointment they don't need.
Together, we can free up appointments for everyone and go some way to save our practice and the NHS valuable resource.