Introduction I am a team leader, and oversee the admin staff. My role is about making sure we are giving patients the best possible experience when they need medical or administrative help from the practice. This focuses mainly on the non-clinical elements – how patients are welcomed, how well we deal with queries and complaints, … Continued
Introduction I work to coordinate the behind the scenes work at the practice. This covers clinical letters, referrals, and other functions that ensure continuous patient care is joined up.
Introduction I work to coordinate the behind the scenes work at the practice. This covers clinical letters, referrals, and other functions that ensure continuous patient care is joined up.
Introduction Care navigators are members of GP support staff who have been trained to help patients get the right help from the right health profession as soon as possible by asking for a little more detail from the patient when they call.
