If you have proxy access to the health records of a family member or someone else you look after, here is how to switch to their profile in the NHS App so you can act on their behalf.
Follow the step-by-step instructions or watch the video below:
- Open the NHS App on your smartphone and make sure you are logged in
- On the home page, select Profile at the bottom of the screen
- Select Manage health serves for others
- Select the name of the person whose services you want to access
- Next, you will see what services are available
- Switch to their profile by tapping the green button
- When you are ready to switch back to your profile, tap the yellow banner at the top
If you do not have proxy access:
Proxy access was developed to allow someone other than the patient to access their GP online services account. The proxy is given their own online access account (rather than using the patient’s login details). It is often used by the parents or recognised carers of young children, and recognised carers of adults.
Proxy Access for under 11’s
Proxy access can be granted by the guardian completing the CONSENT TO PROXY ACCESS TO GP ONLINE SERVICES form, they will need to provide 2 forms of ID including photo ID and a proof of address.
Proxy Access for adults 16+
Patients have the right to grant a proxy user or if the adult lacks capacity, access can be granted to a proxy acting in their best interests. A CONSENT TO PROXY ACCESS TO GP ONLINE SERVICES form will need to be completed and proof of ID and address will need to be seen.
Access for 11-16 year old’s
Patients requesting online access will need to book a routine appointment with a GP. This appointment is not urgent, therefore urgent ‘on the day’ appointments can not be used for this. Please be aware that routine appointments may not be currently available at your time of requesting, therefore you will need to check again in the near future to check routine appointment availability. When a patient of this age requests access, they will need to complete the APPLICATION FORM FOR ACCESS TO PATIENT ONLINE SERVICES form and make a routine appointment.
Disagreement of information on medical records
If you disagree with some information on your medical records, you will need to complete the PATIENT MEDICAL RECORDS COMMENT FORM. Once this form has been handed back to the surgery, this will be passed to management and a response will be made within one calendar month.