How to Find Us
We have two sites, the Molineux Street surgery and the Shieldfield surgery.
The Molineux Street surgery is on Molineux Close, Byker, Newcastle upon Tyne NE6 1SG, it is just off Shields Road, behind Wilko.
The Shieldfield surgery is on Stoddart Street, Shieldfield, Newcastle upon Tyne NE2 1AL, opposite Tesco Express and Subway.
Public Transport
The Molineux Street surgery is a 4 minute walk from Byker metro station.
The 12, 32, 39, 40, 62 and 63 Stagecoach buses from Newcastle City Centre stop on Shields Road at Morrisons and Boots Pharmacy.
Parking
Both the Molineux Street and Shieldfield surgery sites have free car parks available. Please be aware that during peak hours, the car parks can be busy and a space is not always guaranteed. Users of this car park do so at their own risk. The establishment will not accept responsibility for damage, accident or loss.
Auditory/ Visual Impairments
Both of our sites are adapted to accommodate for patients with auditory or visual impairments.
Receptions at both sites are equipped with T-Loop function for those who are hard of hearing, and in our waiting room we have a large ‘Call in’ board, which will display your name in large font when the doctor calls you in.
For those with visual impairments, our receptionists are happy to assist with checking you in for your appointment. Our clinicians will also be happy to collect you from the reception when they are ready to call you in.
Wheelchair/ Scooter Accessibility
Both of our sites are accessible for wheelchair/ scooter users and those who are pushing prams.
Our Molineux Street surgery is on the ground level, and there is a small ramp outside the main door. The Shieldfield surgery is on the first floor of the Shieldfield Centre, if accessing from the front door, there is a lift to bring you to the first floor.
Both of our receptions have wheelchair/ scooter height desks, so that you can speak directly to our Care Navigators.
Our Molineux Street surgery has an automatic door at the entrance to the building and the exit.
Our Shieldfield surgery has an automatic door at the rear of the building.
Interpreters
If your first language is not English, we are able to arrange face to face and over the phone interpreters for your appointment. We use a third party service for interpreting, so unfortunately, occasionally come across some issues in terms of interpreter availability if appointments are booked in short notice, in which case we would look to reschedule if it was in your best interest.
On our receptions, we also have interpreting devices, in order for our Care Navigators to be able to communicate with patients at the desk in other languages. If you are calling us and your main language is not English, we ask that you try where possible to contact us with the help of someone you trust who can speak and understand English. If this is not possible, we will try our best to contact you back through an over-the-phone interpreter.