Urgent care is for when you need medical help today, but it’s not an emergency suitable for 999 or A&E. Newcastle has three Urgent Treatment Centres, at Ponteland Road, Molineux Street in Byker, and Westgate Road (which is temporarily closed).
In addition to these centres, patients also get urgent care support from NHS 111 (online and by phone), GP practices, pharmacists and services based at the Royal Victoria Infirmary (RVI) such as the minor injuries unit.
Earlier in the year, we started a listening exercise, using a survey and contact with local groups and organisations to start gathering people’s thoughts and views about urgent care services.
We have already heard from over 1200 people, including both patients and NHS staff. Next we are holding a series of six events – four in person and two online – to hear people’s comments first-hand, feed back on what we have learned so far, and give people a chance to ask questions.
The events take place at:
- Brunswick Methodist Church NE1 7BJ, Wednesday 14 June 1.30 – 3.30pm
- Walker Activity Dome NE6 3BR, Saturday 17 June 10.30am – 12.30pm
- Newcastle City Library NE1 8AX, Monday 19 June 1.30 – 3.30pm
- Riverside Community Health Project NE4 8XS, Wednesday 21 June 6 – 8pm
- Online on Friday 16 June 1.30 – 3.30pm
- Online on Tuesday 20 June 2 – 4pm
The events will be led by NHS North East and North Cumbria Integrated Care Board, which has responsibility for NHS budgets, functions and performance in our region. The team will also be joined by staff from Newcastle Hospitals NHS Foundation Trust, Healthwatch Newcastle, Haref and Involve North East.
If you are able to share this among your contacts and encourage people to attend, we would be grateful. If anyone wishes to attend but can’t make it, they can still send comments or questions to [email protected].
North East & North Cumbria Integrated Care Board