Has overall managerial responsibility for the running of the practice, with specific responsibility for all financial and business matters as well as identifying new services, development and quality monitoring.
Operational Management of the practice and staff.
Helen has a dual role within the practice, Admin Manager & Engagement Champion.
Admin Manager: First point of contact for complaints, supervises the admin staff and general daily running of the admin office. Also deals with staff recruitment and appraisals.
Engagement Champion: To develop staff, communities and patient engagement. Helen provides a voice for patients and engages with patients to shape the care that Thornfield Medical Group delivers, co-developing services and solutions.
Jo is one of the Admin Managers. First point of contact for complaints, supervises the admin staff and general daily running of the admin office. Also deals with staff recruitment and appraisals. Jo is currently on maternity leave until late 2020.
IT queries and personal assistant to the Business and Practice Manager
Support to office managers
First point of contact for complaints. Supervises the Administration Staff on a day to day basis & general daily running of the Administration office. Support to the Admin Managers.
The work flow team deal with coding correspondence from hospitals and other agencies and arrange any action or follow up required.
These team members provide administrative assistance to the practice.They are also responsible for ensuring patients are directed to use the services of the most appropriate healthcare professional.
Abbie, Abbey, Ali, Amanda, Chloe , Jade, Katie P, Katie R, Lauren, Libby, Lindsay, Marie, Robyn, Sam, Sarah, Stacey, Suzanne, Tia.