Confidentiality and Data Protection

When you come to the surgery, information about you, your medical treatment and family background may be recorded, on paper and computer, to help us care for you. The information is part of your health record and will be kept in case we need to see you again. The rules about the way we keep this information and what we do with it are now part of the General Date Protection Policy >>

Practice Charter

Thornfield Medical Group's responsibilities
  • To treat you with respect and courtesy at all times.
  • To treat you as an individual, and to discuss with you the care and treatment we can provide.
  • To give you full information on the services we offer.
  • To give you the most appropriate care by suitably qualified staff.
  • To provide you with emergency care when you need it.
  • To refer you to a consultant acceptable to you when necessary.
  • To give you access to your health records, subject to any limitations in the law.
Your Responsibilities as a Patient
  • To treat all staff with respect and courtesy at all times.
  • To tell us if you are unsure about the treatment we are offering you.
  • To ask for a home visit, only when the patient is unable to attend the medical centre through illness or infirmity.
  • To request such a visit if at all possible before 10.00am.
  • To ask for an out-of-hours visit only when necessary.
  • To keep your appointments and contact the medical centre in advance if you cannot.
  • To be punctual for appointments, and to make a separate appointment for each member of the family wishing to see the doctor.
  • Not to expect a prescription from every consultation with a doctor. There may be other options for treatment.
  • To take medicines according to the instructions and to only ask for a repeat prescription if you need one.
  • To let us know when you change your address or telephone number.

Removal of Patients

Thornfield Medical Group aims to provide the best possible health care for their patients. However, there may be circumstances when it would be considered reasonable, or in the best interests of the patient, to be removed from the list.

Training

Our practice is involved in the training of medical students and junior doctors. It is very helpful to us if you consent to seeing students but it will not affect your care in any way if you prefer not to. Our trainees may also ask if you would mind being videoed for teaching purposes. The video is seen only by the trainer and then destroyed. Similarly you are under no obligation to consent to being videoed. GP trainees are supervised and supported by Dr R P Gray while working with us.

Foundation doctors (earlier in their training) are supervised and supported by Dr N Crowe and Dr R J Gray. Medical students are the responsibility of Dr I Jackson and Dr C Watson.

Equal Opportunities and Anti-Discrimination

The principles of equal opportunity and anti-discrimination are embedded in law and enable any employee or member of the general public who considers he / she has been subjected to discriminatory treatment to seek recourse.

Named GP for all patients

As from April 2015, practices are required under their contract with NHS England to allocate a named GP to all patients, who will have overall responsibility for the care and support that our surgery provides for them.

HOWEVER, you can still see the GP of your choice, whenever you need to see a doctor - you don't have to see your named accountable GP if you prefer not to.

New patients will be informed of their accountable GP on registration.

Zero Tolerance Policy

Thornfield Medical Group operates a zero tolerance policy to all and will not tolerate any abuse towards its staff, doctors or other patients. This could be physical, verbal or online abuse. GPs and staff have a right to care for others without fear of being attacked, abused or treated badly in any way.

To successfully provide our services a mutual respect between staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients' individual needs and circumstances. We would respect-fully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.

Aggressive behaviour, be it physical, verbal or online, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with our patients we would like to ask all our patients to read and take note of the occasional types of behaviour we see that would be found unacceptable:

  • Using bad language, swearing or shouting at practice staff.
  • Any physical violence towards any member of our team or other patients.
  • Verbal abuse towards the staff in any form including shouting.
  • Racial abuse, discrimination or sexual harassment will not be tolerated.
  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot be met.
  • Being perceived to bully a staff member to obtain something.
  • Causing damage/stealing from the practice's premises, staff or patients.
  • Obtaining drugs and/or medical services fraudulently.

Molineux Street NHS Centre

Molineux Street
Byker
Newcastle upon Tyne NE6 1SG

08.30 - 18.00pm Mon to Fri
Closed 12.30 - 13.30 on Thur

Appointments and Enquiries 0191 275 5740
Prescriptions 0191 275 5742

Shieldfield Health Centre

Stoddart Street
Shieldfield
Newcastle upon Tyne NE2 1AL

08.45 - 17.15 Mon to Fri
Closed each day 12.30- 13.30

Appointments and Enquiries 0191 275 5740
Prescriptions 0191 275 5742

We provide family doctor services to Jesmond, Heaton, Quayside, Shieldfield, Newcastle City Centre, Gosforth, Byker, Walker, St Antony's, Killingworth, Wallsend, Longbenton, Battle Hill

All calls to the practice are recorded for training and monitoring purposes