Making a Complaint

Your doctors hope to provide services which meet your needs. We welcome your compliments, comments and suggestions to help us improve the quality of service we offer. We have a suggestion box in the reception area and we have a practice policy for dealing with complaints. You can talk to any doctor in the practice or the management team.

If you wish to make a complaint, please telephone or write to our Business or Practice manager. Full details will be taken. We will acknowledge your complaint within two working days and respond to your complaints within a further 10 working days. We will try to provide you with an explanation and discuss any actions that may be needed.

Molineux Street NHS Centre

Molineux Street
Byker
Newcastle upon Tyne NE6 1SG

08.30 - 18.00pm Mon to Fri
Closed 12.30 - 13.30 on Thur

Appointments and Enquiries 0191 275 5740
Prescriptions 0191 275 5742

Shieldfield Health Centre

Stoddart Street
Shieldfield
Newcastle upon Tyne NE2 1AL

08.45 - 17.15 Mon to Fri
Closed each day 12.30- 13.30

Appointments and Enquiries 0191 275 5740
Prescriptions 0191 275 5742

We provide family doctor services to Jesmond, Heaton, Quayside, Shieldfield, Newcastle City Centre, Gosforth, Byker, Walker, St Antony's, Killingworth, Wallsend, Longbenton, Battle Hill

All calls to the practice are recorded for training and monitoring purposes